Administration
- Prepared, edited and formatted correspondence, charts, reports and presentations using various software applications
- Transcribed documents from audio files, meeting notes and handwritten notes
- Input data into spreadsheets, databases and documents
- Developed, modified and expanded Microsoft Access databases for a variety of clients and employers
- Served as interim Executive Assistant to CEO and Board of North Shore Health Region
- Excellent technical skills including Microsoft Word, Excel, PowerPoint and Access, as well as WordPerfect, Visio and Quick NOC Pro
Research and Writing
- Researched and wrote transferable skills analysis and vocational assessment reports, needs assessment reports and classification reports
- Researched and created articles for employers and websites, including articles on labour market research and interview techniques
- Edited and proofread documents
- Conducted labour market research for customers and clients via Internet, searches of employment resource centre materials and telephone contact with employers, associations and educational institutions
- Taught English grammar and composition to high school equivalency students
Human Resources
- Created job postings and job descriptions
- Wrote interview questions
- Reviewed resumes, and scheduled and conducted job interviews
- Provided job description analysis and job classification support; recommended appropriate classification level for unionized positions
- Conducted union and non-union salary analysis and non-union benefits analysis
Employment Counselling/Vocational
- Conducted transferable skills analyses and vocational assessments for a variety of customers, including WSIB, WCB Alberta, ICBC and life insurance companies
- Conducted job search programs for individuals with disabilities in person, by telephone and via Email; worked with clients to create resumes and cover letters, prepare for interviews and conduct other job search related activities
- Conducted labour market research for employers, customers and clients
- Provided case management services to unemployed individuals; assessed employment needs, supported clients in developing employment action plans, and provided resources and referrals to employment resources and services; conducted needs assessments for clients applying for training assistance
- Certified job club facilitator